Reviving the High Street: Strategies for Independent RetailersWhen I first opened Mish in Wadebridge over 15 years ago, the high street was already starting to shift. Online shopping was gaining ground, footfall was unpredictable, and everyone had an opinion on what would "save" the high...
Five tips to improve the customer experience on your websiteOften when a company wants to improve the customer experience on its website the basics can get overlooked and they look for costly solutions. The problem with this is, if some of the fundamentals are missing,...
How using the correct terminology could be costing you customers and sales We are often reminded that perfectionism can get in the way of actually completing tasks, but how often do we think about the impact of using the correct terminology, versus the language which is...