Privacy Policy

Privacy Policy

The Retail Fixers
Last updated: August 2025

At The Retail Fixers, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information in line with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

The Retail Fixers (“we”, “our”, “us”) provides consultancy and training services for retailers. We are the data controller of the personal data you provide to us.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Identity and contact details – name, email, phone number, business details.
  • Transaction data – details relating to bookings, payments, and purchases.
  • Technical data – IP address, browser type, and how you use our website (via cookies and analytics tools).
  • Marketing and communications data – your preferences in receiving marketing and updates.

We do not collect sensitive personal data (such as health information) unless explicitly required and with your consent.

3. How We Collect Your Data

We collect data in the following ways:

  • When you contact us by email, phone, or via our website.
  • When you book a course, consultancy, or download resources.
  • Automatically, when you use our website (via cookies and analytics).
  • From third-party providers (such as payment processors or email platforms).

4. How We Use Your Data (Lawful Basis)

We will only use your data when the law allows us to. The lawful bases we rely on are:

  • Contract – to provide the services you have requested.
  • Consent – when you opt in to receive newsletters or marketing.
  • Legitimate interests – to improve our services and communicate relevant updates.
  • Legal obligation – to comply with legal or regulatory requirements.

Examples of how we use your data include:

  • Processing bookings and payments.
  • Sending course materials or consultancy resources.
  • Responding to enquiries.
  • Sending marketing emails (if you’ve opted in).
  • Analysing website usage to improve content and functionality.

5. Sharing Your Data

We will never sell your personal data. We may share it with:

  • Service providers such as website hosting, payment platforms, and email providers.
  • Professional advisors (accountants, insurers, legal).
  • Regulators or law enforcement where required by law.

All third parties are required to respect the security of your data and use it only for the purpose specified.

6. International Transfers

Some of our service providers (e.g. email or cloud storage providers) may transfer data outside the UK. Where this happens, we ensure appropriate safeguards are in place (such as the UK’s International Data Transfer Agreement or equivalent).

7. Data Security

We take appropriate technical and organisational measures to prevent your personal data from being lost, used, accessed, altered, or disclosed without authorisation.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. For example:

  • Customer data: kept for up to 6 years to comply with HMRC requirements.
  • Marketing data: kept until you withdraw your consent.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request erasure of your data (the “right to be forgotten”).
  • Restrict or object to our processing of your data.
  • Request transfer of your data to another provider.
  • Withdraw consent at any time where consent is the lawful basis for processing.

To exercise any of these rights, please contact us at [Insert contact email].

10. Cookies & Analytics

Our website uses cookies to improve your browsing experience and to understand how visitors use our site.

  • Some cookies are essential (for site functionality).
  • Others (such as Google Analytics) help us improve our content.

You can control cookies through your browser settings.

For more information, see our separate Cookie Policy [link to Cookie Policy page].

11. Marketing Communications

If you opt in, we may send you updates, newsletters, and offers. You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

12. Complaints

If you are unhappy with how we handle your data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

13. Contact Us

If you have any questions about this policy, please contact:

The Retail Fixers
Email: mish@theretailfixers.co.uk
Website: www.theretailfixers.co.uk